Frequently Asked Questions
Everything you need to know about your favorite scented footwear.
What makes Melissa shoes unique?
All Melissa shoes are crafted from Melflex, a patented 100% recyclable PVC that is flexible, durable, and infused with our signature bubblegum scent.
How do I find my correct size?
Our shoes generally run true to size, but since they do not stretch, we recommend consulting our size guide for specific measurements. If you are between sizes, we typically suggest sizing up.
Are Melissa shoes vegan-friendly?
Yes, we are proud to be 100% vegan. We do not use any animal products in our manufacturing process and are registered with the Vegan Society.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the box is protected during shipment to qualify for a full refund.
How should I clean my Melissa shoes?
Cleaning is easy! Simply use a damp cloth with mild soap and water. Avoid using harsh chemicals or placing them in a washing machine to preserve the Melflex finish.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.